Refund Policy
Order Cancellation
For regular products, cancellation may be possible if requested before shipping preparation begins. Please contact us as soon as possible.
However, cancellations due to customer reasons after production has started for personalized products such as text or photo customization cannot be accepted.
Returns and Exchanges Due to Customer Reasons
Returns and exchanges due to customer reasons such as different expectations, ordering mistakes, or no longer needing the product are generally not accepted.
Especially for products made to order with personalized content such as text or photo customization, returns and exchanges are not possible.
Defective or Incorrect Delivery
We will respond in the following cases.
- A product different from the one ordered was delivered
- The product is damaged or significantly soiled
- Due to our production error, the text or design differs from the order details
Please contact us within 3 days of receiving the product, attaching photos showing the product condition and your order number.
We will bear the shipping costs necessary for exchanges or remakes due to our responsibility.
Regarding Input Errors
For personalized products such as text customization, if there is an error in the text, name, or notation entered by the customer at the time of order, we generally cannot remake the product free of charge.
Please carefully check the input details before confirming your order.
About Masking Tape Colors
Product images are displayed in colors as close to the actual product as possible, but due to monitor or smartphone display settings, the color may appear different from the actual product.
Returns or exchanges for this reason are generally not accepted.
It is important to clearly display return conditions in online sales, including whether returns are accepted, the period, and who bears the shipping costs, in an easy-to-understand manner.